SHIPPING POLICY

All products are handmade and are subject to variations in size and finish. All products are made to order and will be dispatched in within 7 business days upon receiving complete payment.

Have a question about when your order will ship? Email us at info@therozstory.com

RETURN/ REFUND POLICY

We do not offer refunds. We offer store credit in the unlikely event of receiving damaged items. 

We do not accept returns except in the unlikely event of receiving damaged items. 

DAMAGED PACKAGES
Please reach out to us at info@therozstory.com. It is responsibility of the customer to check for damage within five days of receiving the order.